Tell customers the pickup window moved
Hearth & Grain, a neighborhood bakery, is ending its 6 a.m. pre-order pickup because the ovens now finish at 7. Regulars who grab bread before work will be affected. The owner wants the change explained to customers and to the counter staff without losing the morning crowd.
You are an employee at Hearth & Grain.
The judge plays the owner, who will open by asking how you would communicate the change.
- Say how the change will reach customers in writing.
- Say how it will be explained face to face.
- Draft the actual message.
- Say how the counter staff will be briefed.
10 minutes to prepare · up to 10 minutes with the judge